Privacy policy

About this policy

This policy explains how Olympia Wellness, a trading name of Olympia Massage Chairs Pty Ltd ("we", "us"), collects, uses and looks after your personal information. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• your name, email address, phone number, and delivery and billing address
• what you have ordered, and your delivery, warranty and service history
• notes from our conversations with you, including recordings of phone calls (we let you know at the start of a call when it is being recorded)
• reviews, photos or videos you send us
• how you use our website, such as the pages you visit, the device you use and how you found us

We don't keep your full card details. Payments are handled securely by our payment and payment plan providers.

How we collect it

We collect your details when you buy from us online, over the phone, by email or in one of our stores, fill in a form, book a consultation, call or message us, or use our website. Sometimes we receive information from partners, for example a payment plan provider confirming your application, or a delivery partner confirming your delivery.

How we use it

• to process, deliver and set up your order
• to look after your warranty, servicing and repairs
• to answer your questions and help you choose the right product
• to arrange payment plans you apply for
• to improve our products, website and service
• to send you news and offers, if you have agreed to hear from us
• to measure how well our advertising works
• to meet our legal obligations

Who we share it with

We only share your details with the people and businesses who need them to do the things above:

• our delivery and installation partners, including our related company Designer Delivery Co and Australia Post
• payment and payment plan providers, such as PayPal, humm and Afterpay
• the service providers who run our systems, such as our online store, customer records, phone, email and website tools
• advertising partners such as Google and Meta, in a limited, scrambled ("hashed") form (see below)
• government bodies or others, where the law requires it

We never sell your personal information.

Information stored overseas

Some of our service providers store information outside Australia, including in the United States. We use well-established providers that have their own security and privacy protections.

Measuring our advertising

When you submit a form, buy from us or visit our website, we may share limited information, such as your email address and phone number in a scrambled ("hashed") form, with advertising partners including Google and Meta. This helps us measure which of our ads are working. They can't use it to identify you directly, and you can ask us to stop at any time by contacting us.

Cookies and website tools

Our website uses cookies to remember how you first found us (for example, the ad or website you came from) for up to 90 days, and to measure visits and purchases. We also use tools that show us how visitors move around our pages, such as where they click and scroll, so we can make the website easier to use. You can clear or block cookies in your browser settings at any time.

News and offers

If you have agreed to hear from us, we may send you news about new products, accessories, services and offers. You can opt out at any time using the unsubscribe link in any email, or by contacting us.

Reviews

If you send us a review, on our website or over the phone, you agree we can publish all or part of it on our website and social media.

Keeping it safe

Only the people who need your details to do their job can see them, and we keep them in secure systems. We keep your information for as long as we need it to look after your order and warranty, and to meet our legal obligations.

Seeing or correcting your details

You can ask to see the personal information we hold about you, or ask us to correct it, at any time. Just contact us using the details below.

Concerns or complaints

If you have a concern about how we have handled your personal information, please contact us first and we will look into it. If you are not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.

Contact us

Call 1300 003 345 or email hello@olympia.au.

Last updated: 30 October 2026.