FAQs
Ordering
Ordering
How can I order a massage chair from Olympia in Australia?
You can order online through our website, by calling 1300 003 345, or by visiting one of our Experience Havens. Our team can help you choose the best massage chair for your space, wellness goals, and budget.
What payment methods do you accept?
We accept all major credit cards, PayPal, and direct bank transfer, providing secure and flexible payment options for your massage chair or portable.
Do you offer buy now pay later for massage chairs?
Yes. Olympia partners with Humm and Payright so you can enjoy your massage chair immediately and pay over time with interest-free payment plans (subject to approval). Our portables are available for purchase with AfterPay.
Can I place an order over the phone?
Yes. Even without trying a chair first, our team can guide you over the phone to find the chair that’s right for you and help complete your order.
Are other companies or websites authorised to sell Olympia chairs?
No. Olympia Massage Chairs are sold exclusively through our official kiosk locations and directly by our team. We are aware of dishonest actors in the industry who falsely claim to sell Olympia chairs. Always purchase directly from Olympia.
Delivery & Install
Delivery & Install
Do you offer massage chair delivery across Australia?
Yes. Olympia provides Australia-wide delivery and installation for massage chairs, including metro and most regional areas. Check delivery availability and installation details for your postcode using our Delivery & Installation Calculator:
Is delivery free for Olympia massage chairs?
Yes. Delivery is included in the price of all Olympia massage chairs for Australian customers. Portable wellness products, including massage guns and handheld massagers, also include free shipping nationwide.
Do Olympia massage chairs include installation?
Yes. Olympia provides free professional installation to more than 90% of Australian locations. Our trained technicians ensure your chair is ready to use.
What happens if installation isn’t available in my area?
If installation isn’t available in your postcode, we provide clear setup instructions and remote support to help you set up your chair safely.
Care & Repair
Care & Repair
What warranty comes with an Olympia massage chair?
All Olympia massage chairs include our 5-Year Platinum Warranty, covering motors, electronics, controls, and structural parts.
Does the warranty include parts and labour?
Yes. Our Platinum Warranty covers both parts and labour, giving you peace of mind if servicing or repairs are required.
Is the massage chair warranty valid across Australia?
Yes. The warranty applies Australia-wide, including metro, regional, and remote locations.
Does the warranty cover commercial massage chair use?
Yes. Commercial buyers receive the same comprehensive warranty as residential customers, including offices, wellness centres, and hotels.
How do I make a warranty claim?
If your massage chair requires servicing, contact our support team via the Contact Us page, and we will arrange troubleshooting, servicing, or repairs.
Can Olympia move or relocate my massage chair?
Yes. Owners can access professional relocation services through the Olympia Owners’ Club.
Do you offer additional services after purchase?
Yes. Services include chair relocation, detailing, and concierge support via the Olympia Owners’ Club.
Returns
Returns
Can I return a massage chair if I change my mind?
Yes. Olympia offers a 60-Day Feel Great Guarantee. If you’re not completely satisfied, you can return your chair for a refund of the purchase price, excluding delivery and installation costs.
Does Olympia charge restocking fees on returns?
Yes. We do charge a small 5% restocking fee on returns made under the 60-Day Feel Great Guarantee.
How do I start a massage chair return or exchange?
Contact our support team via our Contact Us page, and we will guide you through the return or exchange process.
Do portable massagers have the same return policy?
Portable devices may have different return conditions depending on usage and packaging. Our support team can confirm eligibility before arranging a return.
Commercial
Commercial
Do you supply massage chairs for businesses?
Yes. Olympia works with commercial clients, including offices, hotels, wellness studios, and clinics.
What is the warranty for commercial customers?
The warranty is the same for commercial clients with an extended 5-year coverage.
My Olympia
My Olympia
What is the Olympia Owners’ Club?
The Olympia Owners’ Club is an exclusive membership for massage chair customers. Members get access to chair relocation, detailing, concierge support, and other premium benefits.
How do I join the Olympia Owners’ Club?
You automatically become a member when you purchase an Olympia massage chair.
How can I contact Olympia customer support?
You can contact our team via phone, email, or our Contact Us page. Our support specialists assist with orders, servicing, and product questions.
Can I update my details or purchase information?
Yes. Our support team can update your contact details or purchase records if required.
Our Products
Our Products
What types of massage chairs does Olympia sell?
Olympia offers premium massage chairs for relaxation, recovery, and everyday wellness, with advanced massage programs and ergonomic support.
Do you also sell massage guns and portable massagers?
Yes. Olympia sells portable wellness devices, including massage guns and handheld massagers, all with free shipping Australia-wide.
How do I choose the best massage chair for my home?
The right massage chair depends on space, massage style, and wellness goals. Our team can recommend the best option for your needs.
Are Olympia massage chairs safe for daily use?
Yes. Olympia massage chairs are designed for safe daily use, with adjustable intensity and multiple massage programs.
Are Olympia products built for long-term quality?
Yes. Olympia products use high-quality materials and advanced engineering for durability, comfort, and long-lasting performance.
About Olympia
About Olympia
What is Olympia?
Olympia is an Australian wellness brand specialising in premium massage chairs and recovery technology to help people relax, recover, and improve wellbeing.
Where is Olympia based?
Olympia is headquartered in the Gold Coast. We operate across Australia with online shopping and physical showrooms where you can test chairs.
What makes Olympia massage chairs different?
Olympia focuses on premium build quality, advanced massage technology, industry-leading warranties, and exceptional customer service.
Do you have showrooms where I can try the chairs?
Yes. Visit our Experience Havens to try chairs before purchasing.
Are there career opportunities at Olympia?
Yes. If you’re passionate about wellness, innovation, and customer experience, visit our Careers page to see current opportunities.