At Olympia, your wellbeing is at the heart of everything we do. We understand that investing in a massage chair is a personal decision, and we want you to feel completely confident in your choice. That’s why we offer our 60-Day Feel Great Guarantee, giving you the time and space to experience the chair in your own home. We genuinely believe in the transformative benefits of consistent massage, and we’re committed to making sure you feel the same.

If you purchase through our online store or via phone and haven’t had the opportunity to examine the product prior to delivery, you are eligible for our Feel Great Guarantee within 60 days of receipt — provided all return conditions are met. The chair must be returned in its original packaging, with no visible writing or markings, and in a condition suitable for resale as a discounted demo model.

Please note that delivery and installation fees are non-refundable. If your purchase included complimentary delivery or installation, these costs will be calculated and deducted based on actual expenses incurred. The refund is also subject to a 5% restocking fee to help us cover a portion of the associated costs. Once your returned product is received and inspected, the refund process will begin promptly, ensuring a hassle-free experience from start to finish.