• Platinum Warranty

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Olympia Owner’s Club Concierge
1/54 Nerang Street
Nerang 4211 Queensland

  • 5 Year Warranty

    Olympia’s Platinum 5-Year Warranty is a comprehensive program designed for your peace of mind. In the unlikely event a repair is required, our warranty ensures it is carried out promptly and to the highest standard.

  • In-Home Servicing

    Our warranty includes professional in-home servicing by certified technicians. Whether located in metropolitan or regional areas, customers receive prompt, on-site support to maintain optimal product performance.

  • What’s Covered?

    The Platinum Warranty provides complete coverage for every element of your massage chair. Mechanical systems, electrical components, upholstery, controls, and display screens are all included—no exceptions.

  • No Exclusions

    We stand behind our products without reservation. Every part, every customer, and every location—commercial and residential—is fully covered under the Platinum Warranty, with no exclusions.

Common Questions

Do you offer a Lifetime Warranty?

We don't and here's why.

We're aware of some operators that offer a supposed 'Lifetime' warranty. Generally, these are ongoing contracts designed to make profit off customers after the sale. They're pushed hard at the point of purchase because the margins are built into the repairs, not the product. If something sounds too good to be true, there's usually a catch.

At Olympia, our Platinum Warranty covers you without any ongoing fees, hidden costs, or fine print designed to get out of helping you. We trust in the quality of our products, and we back that with a warranty that's transparent and straightforward.

Does Olympia really offer the best warranty?

Put simply, yes. It’s no surprise exclusions or exceptions. Whether it’s metro or regional, residential or commercial, parts or labour - all is included in our professional in-home servicing. You don't need to ship your chair anywhere and wait months for a resolution. Our customer care team is local to Australia, so you won’t be dealing with any offshore call centres.

We can offer this because of how our chairs are built. At Olympia, our Australian-designed products are engineered and manufactured with the highest quality motors and materials. That's the confidence behind the warranty.

What happens after the warranty expires?

We're still here for you. If your chair ever needs attention beyond the warranty period, we carry out any servicing at cost with zero markup. We don’t participate in business models that benefit from increased repairs. That’s the difference between investing in quality upfront rather than paying for it later.

What is the warranty on portable products?

All portable products come with a 1-year warranty from the date of purchase, covering all aspects of the product. If you experience an issue, simply reach out and we'll be happy to assist.

How do I make a warranty claim?

Simply get in touch with our team via 1300 003 345 or support@olympia.au and our local Australian team will gladly assist.

For additional questions, feel free to call us at 1300 003 345. We're always happy to assist.