• Platinum Warranty

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Olympia Owner’s Club Concierge
1/54 Nerang Street
Nerang 4211 Queensland

Platinum Warranty

Every Olympia product is backed by our Platinum Warranty. Comprehensive in-home coverage that applies equally whether you live in a metro or regional area. We stand behind the quality of our products, so you can buy with complete peace of mind.

Olympia's Platinum 5-Year Warranty covers every element of your massage chair. In the unlikely event a repair is required, it is carried out promptly and to the highest standard.

Mechanical Systems 5 Years
Electrical Components 5 Years
Upholstery & Finishes 5 Years
Controls & Display Screens 5 Years

Every Olympia sauna is covered from cabin to componentry, with in-home coverage for each element of your sauna as below.

Cabin & Timber 5 Years
Infrared Heaters 5 Years
Harvia Traditional Heaters 5 Years
Componentry 2 Years

Olympia recovery boots carry a 1-Year Warranty, backed by the same local team and claims process as every Olympia product.

Complete Product 1 Years

Olympia portable products carry a 1-Year Warranty, backed by the same local team and claims process as every Olympia product.

Complete Product 5 Years

  • In-Home Servicing

    Professional in-home servicing by certified technicians. Whether located in metropolitan or regional areas, you receive prompt, on-site support to maintain optimal product performance.

  • Beyond the Warranty

    Owner's Club membership continues for the life of your product. Priority servicing, genuine parts and concierge support remain a phone call away.

Common Questions

Does the warranty cover both metro and regional areas?

Yes. In-home servicing is included for metropolitan and regional customers alike, delivered by certified technicians across the country.

What warranty applies to commercial clients?

Commercial buyers receive 3 years of Platinum Warranty coverage, including parts, labour and on-site service across metro and regional Australia. Most commercial-grade wellness equipment in this category carries 12 months.

Who carries out warranty repairs?

Every claim is handled by our Australian team, from initial call to completed repair. Ensuring consistent quality, accountability and fast response times.

What happens after the warranty expires?

Your Owner's Club membership continues. Priority servicing, genuine parts and relocation support remain available for the life of your product through the concierge.

How do I make a warranty claim?

Call the Owner's Club Concierge on 1300 003 345 or email support@olympia.au with your order number and a brief description of the issue. We'll assess it and arrange an in-home visit if required.

If you experience any issues with your product, our local team is here to help. Reach out at support@olympia.au or 1300 003 345.